Delivery & Returns

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via Australia Post from our warehouse in Sydney. Your order will be sent within 3 working days after it has been placed.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.

As a guide you can refer to the table below for estimated delivery times. Not all shipping types are available to all areas. You will be given the option to choose from your available shipping types at the checkout.

Australia

TypeTrackingEst. Delivery Time *
StandardNo4-9 business days
RegularYes3-5 business days
ExpressYes1-2 business days

Outside of Australia

TypeTrackingEst. Delivery Time *
StandardNo5-12 business days
RegularYes3-8 business days
ExpressYes1-4 business days

* These delivery times are for use as a guide only. Essential Ketones in now way guarantees delivery within or on these times.

How much is the freight charge?

We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. You can calculate shipping charges on the shopping cart or checkout pages.

We want all our customers to receive high quality products. If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

If there is something wrong with the product you should send it back to us as soon as possible. If your claim is justified we will refund your reasonable freight expenses.

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.

Please email [email protected] to arrange your product return.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

Currency

Due to unforeseen complications with our suppliers we have put a hold on all new orders. Dismiss